Bookings and Deposits
A tentative date can be booked for 5 working days without a deposit after which the date shall be removed if no deposit has been paid.
Once order details are confirmed, you will need to pay a £10 non-refundable deposit to secure the date.
All cakes need to be paid in full a week before collection date. If ordered within the week of collection, the cake must be paid in full when ordered.
If payment has not been made you will be notified and cancellation made at our discretion.
We take cash or any major debit cards as well as online bank transfers – please ask us for our bank details if you need them.
We can also send you a credit/debit card link so you may pay via email.
Cancellation policy
Orders cancelled with 7 or more working days’ notice will be refunded (minus the £10 booking deposit). Orders cancelled with 48 hours’ notice or less will not be refunded-unless postponed for a future date and will be used as a credit towards new order. This has to be used within two months of previous order date.
Discretion may also apply in some circumstances.
Changes to your order
No changes can be made to your order within 5 working days (Monday – Friday) of your booked date. This applies to specific bespoke orders where certain figures or sugar-paste items may have already been made for your order. With regular cake orders no changes can be made within 2 working days (Monday – Friday).
Cake collections
Cakes are ready for collection as follows:
Mondays from 2.30-5.00pm.
Tuesday to Fridays from 1.30-5.00pm.
Saturdays from 11am -1.30pm.
Earlier times between Tuesday – Friday may occasionally be accommodated, please enquire.
Look out for our summer hours between early July and early September (dates vary every year).
Our employees are not obliged to await cake collections beyond our opening times, however upon discretion of circumstances they may personally offer to stay on only if contacted previously. This may incur an extra over time fee.
Collections are from our shop on 13, Engineer Lane unless specifically stated otherwise.
Special dietary requirements
We do make some cakes for special dietary requirements – please ask what we are able to do for you. However, we do not cater for severe allergies as we do use nuts, eggs and gluten in the bakery and our kitchen cannot be cleared to cater for severe allergies.
Disclaimer
Fondant figures and pieces may require supports: Please be aware that your cake may contain floral wire, toothpicks, or dry spaghetti to support the structure.
In larger cakes, your order may contain dowels, bubble straws, etc.
Two tier cakes also require support: Please be aware that your tiered cake may contain food grade wooden dowels, plastic dowels, bubble straws, parchment paper, and cardboard in-between the layers.
A dowel rod usually supports the entire cake for transport and goes straight down the middle of the tiers.
Our equipment comes in contact with peanuts, nuts and other potential allergens.
Customers are NOT recommended to transport cakes on a motorbike and if taking in a car, the seats are not a good option.
Place cakes on a flat surface of the car and drive very carefully, being careful with sharp bends and braking.
Transport instructions shall be provided if you order tiered cakes. Please make sure you read them and understand what you need to do. This MUST be passed on to whoever is collecting the cake on your behalf.
Once cakes leave our bakery we are not responsible for any damage caused in transport.
Filling choices
Make sure you understand your choice of filling.
On occasions our customers have chosen their own flavour combinations, we are not responsible for this if the choices made does not ‘work.’
Ganaches are made with melted chocolate and heavy cream. Swiss meringues are flavoured creams. Nutella swiss meringue is NOT pure Nutella.
Bespoke orders
When asked to create a design based on several ideas or a sketched design we will try and interpret the design as far as possible – the ultimate design will be based on the cake decorator’s interpretation of instructions provided whilst maintaining the integrity of the overall look desired. Specific instructions will be followed as much as the design allows. We reserve the right to alter features if it is felt that it does not do the design justice, does not suit the theme or may not create the effect which was discussed. Artistic licence will be applied to create what in our experience works best on the final finish of the design.
We have our own unique style and the artwork in our cakes reflect this. We do not make exact copies of cakes made by other bakeries-we shall always modify certain features to make it our own.
Where colour swatches are provided we will do our best to match as close as we deem possible. Exact colour matches are not guaranteed.
Figures of people are cartoon representations which may contain one or two features identifiable of who it may be representing but are not exact representations of the person.
Cakes and features on novelty cakes will not be to scale and have been made to fit the theme
We have made every effort to display the colours of our cakes on our web page, as accurately as possible and also to ensure that the colours on screen are as close as possible to the colours of the actual cake. However, the colour of the actual cake you see on your screen will depend on your monitor, your screen settings and resolution. Accordingly, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the cake and we cannot accept the return of any product because it does not match the colour you were expecting from viewing your screen display.
This will also apply to any images sent over email.
We also accept no responsibility for colour variation due to party venue lighting as some colours may be affected by different types of lighting.
What should I do if I am not happy with the cake?
All cakes should be checked over before it leaves the bakery. Before it is wrapped or boxed we ask that customers check that it is what they requested and that names are spelt correctly. We shall try as far as possible to correct any errors made by ourselves before it leaves the bakery. However, no alterations shall be made if the request was not made at the time of ordering. We ask that customers go over the order carefully before payment to ensure we have all details required.
In the unlikely event that the cake is not up to the usual standard once cut, customers are to contact us within 24 hours and must bring us the cake for us to investigate the issue. We will also, in some circumstances, ask that we are sent photographs of any other problem you may have had with the cake. We will better able to assess the issue if we can see what has gone wrong. With no evidence to help us, we will assess the complaint with our own professional experience and judgement. Any part refund or refund made, will be based on the validity of the complaint.
Since taste is a very personal matter and subjective we cannot accept the return of any cakes on the basis that you do not like the taste.
Cakes should be stored in a dry place, at room temperature, away from direct sunlight and sources of heat in the box or paper provided. They should NOT be refrigerated unless stated otherwise.
Purchasing on online shop
This is not a delivery service – cakes can be ordered for collection for the date ordered-times for collection will be provided to you.
We do use a delivery provider (VEPO) – so please enquire about delivery on your particular cake.
The calendar shall be updated daily for available dates and will be available for two months at a time. Because we cannot control the volume received daily, payment will not be taken until full details and date availability has been confirmed by us.
If approved we shall send you the credit/debit card link for payment.
You may also pay at the shop or office by card or cash.
Placing an order does not confirm your order until you receive the confirmation notification from us and we have received payment in full.
